Please note that this relates to the standard of service you receive from the Community Interest Company Office not to appeals against orders and decisions made by the Regulator of Community Interest Companies. For example, a decision that an enterprise is not eligible to form as a community interest company. Appeals against such decisions are covered in Chapter 11.6 of the Guidance Notes on this web site.
Procedure
We aspire to provide a high standard of service. In the exceptional event that you are not satisfied with the standard provided our aim is to resolve any problems, or difficulties, quickly and fairly.
If you are experiencing problems with our website you may wish to email our central contact point cicregulator@companieshouse.gov.uk. Alternatively, if you are not happy with a specific aspect of the service provided please inform a member of our staff. The contact details are below.
Contact Details
Please be assured that we will do all we can to resolve issues brought to our attention. If the member of staff fails to resolve the situation to your satisfaction you may write, fax or email:
Phil Horrell
Office Manager
Office of the Regulator
Community Interest Companies
Room 3.68
Companies House
Crown Way
Maindy
Cardiff CF14 3UZ
Tel: 029 2034 6228. This is a 24 hour voicemail service.
Fax: 029 2034 6229
Email: phorrell@companieshouse.gov.uk
If you are not satisfied with the response from the Office Manager you may refer your complaint in writing to the Regulator and either he or his Deputy Regulator will respond personally. Complaints of this nature must be lodged within 15 working days of the date of the Office Manager’s letter and addressed to:
Regulator of Community Interest Companies
Room 3.68
Companies House
Crown Way
Maindy
Cardiff CF14 3UZ
Email: cicregulator@companieshouse.gov.uk
Alternative Routes for Complaints
The above procedure does not affect your right to pursue any other route available to you. You can for example write to the Minister of State for Industry and the Regions:
Minister of State for Industry and the Regions
Room 866
Department of Trade and Industry
1 Victoria Street
London
SW1H 0ET
Tel: 020 7215 6202
You may also ask the Minister for the case to be referred to the Parliamentary Commissioner for Administration (Ombudsman): The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Tel: 0845 015 4033
Fax: 020 7217 4000
Email: phso.enquiries@ombudsman.org.uk
Website: www.ombudsman.org.uk